Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
- All
- Orders
- Technical + Theme Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders
Orders may take between 1-3 business days to process before shipping out. After orders are captured in our system, if you would like to make any changes to your order or cancel your order, please call our Client Care Representatives at 1-800-581-2001 or email at
orders@wigs.com. Our Representatives are available during our business hours of 8:00am - 6:30pm (CST) from Monday - Friday (excluding holidays). Note: Once your order’s status is set to “shipped” we are unable to make any changes or cancellations.
Once shipped, orders arrive within the time frame selected (US Ground, US Air, US Express, Canada Air or International) during checkout on Wigs.com. If there are any shipping delays, you will be notified via email.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional charges. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
We accept all major credit cards & PayPal*
*In order to comply with PayPal’s best practices standards, all orders placed using PayPal will be captured within 24-48 hours from the order placement.
Go to www.ailsas.com. If you are using your phone or tablet, click on the ‘Account’ button located under the Wigs.com logo. If you using a desktop or laptop, click on the ‘Account’ button located above the search bar on the righthand side. Follow the login prompt by entering your email and password. Once you’ve logged into your account, under the ‘Order History’ section and click on the Order you are wanting to track. If your order has shipped, a UPS or USPS tracking number will be added under the Product information.
Once your order has shipped, you will also receive email updates from UPS or USPS with shipping and tracking information to the email address you used to place your order.
Orders may only be modified within 2 business hours from being placed as long as your order’s status is not set to “shipped.” Wigs.com begins processing very quickly in order to ship as soon as possible.
If you would like to make any changes to your order or cancel your order within the 2 business hour time frame, please call our Client Care Representatives at 1-800-581-2001 or email at orders@wigs.com. Our business hours of 8:00am - 6:30pm (CST) from Monday - Friday (excluding holidays).
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
Technical + Theme Questions
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.