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About us

With kindness and compassion for our customers at the heart of our growing wig business, we truly do understand how much it can mean to put on a brand-new wig for the first time. Not only can it be hugely exciting to see your new look completely changed by a new set of hair, but the process of getting there is also a daunting one. We wish to support you as you select your new hair, which is why our customer service team is available to get in touch with to discuss any further shipping or product details including wig-care!

At Lewis and Ailsa, we also happen to know that you are looking for high quality hair, which is why each one of our wigs is made from real, human hair and carefully designed and curated with our clientele in mind. We handmake the majority of each product and although we are a new brand, we have been perfecting our craft for 3 years now!

At Lewis and Ailsa, our slogan is ‘Not Just Beauty’. This means a lot to us and to our founders. We understand that every wig can have a huge impact on our customers’ lives. We know that besides being of the highest quality, your new hair should also build your confidence and help you in achieving your perfect new look. This is at the root of all that we believe in. We hope to grow solid relationships with our lovely customers and invite you to share your feedback with us via email and social media. You are always welcome to get in touch with any queries!

Lots of love, the team at Lewis and Ailsa~❤

TERMS AND CONDITIONS Welcome to the online shop operated by Ailsas.com (“Ailsas.com,” “we,” “our,” “us”)! We appreciate your interest in our products, and we hope you enjoy everything we offer. Ailsas.com provides services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. Ailsas.com reserves the right to change this site and these terms and conditions at any time. Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement. You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the UK or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. Ailsas.com may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and Ailsas.com has no obligation to investigate the source of any such access or use of the Site. By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old please use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, Ailsas.com hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Ailsas.com in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you. Unless explicitly permitted by Ailsas.com in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. Ailsas.com reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Ailsas.com believes that customer conduct violates applicable laws or is harmful to Ailsas.com's interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by Ailsas.com in writing. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Ailsas.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security. Ailsa's sincerely respects property rights. In case there is a copyright infringement on any picture, please contact us, and we will remove the picture as soon as possible. User account For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, Ailsa's reserves the right to suspend accounts without further notice. Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer. In accordance with Customs regulations, customers must provide valid and accurate data. All consignee names, address and payers name should be valid. Certain countries request that the consignee submit their ID or passport to clear the package or for payment verification purposes. It is the customers sole responsibility for the accuracy of data that they provide to us. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, we will not held responsible and will not offer any compensation in such cases. Ailsa's will always comply with the law, and we kindly remind users to do the same. As the importer customers are responsible to comply with all laws and regulations in their own countries. Please refer to our privacy policy for more information. Order Acceptance Please note that there may be certain orders that we are unable to accept and must cancel. Ailsas.com reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Ailsa's is not responsible for late deliveries for special occasions, such as birthdays, or other events. We encourage customers to place their order in advance to ensure there is enough time to receive their item. All orders reported as "delivered" by shipping companies are considered delivered. Ailsa's cannot be made liable of non-delivery in this case. Reviews and Comments Except as otherwise provided elsewhere in this Agreement or on the site, anything that you submit or post to the site and/or provide Ailsas.com, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and non-proprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to Ailsas.com without charge and Ailsas.com shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy,display, publish, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of Ailsas.com and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by Ailsas.com in the future. You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims. Ailsas.com assumes no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defense for and indemnify the Sponsor against any losses caused due to the use of the entries for any purposes. In addition to the rights applicable to any Submission, when you post comments or reviews to the site, you also grant Ailsas.com the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this site and that use of your reviews, comments, or other Content by Ailsas.com will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Ailsas.com or third parties as to the origin of any Submissions or Content. Ailsas.com may, but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason. Packing Unless otherwise provided, Our Company will comply only with its minimum packing standards for the method of transportation selected. The cost of all special packing, loading or bracing requested by Buyer will be paid for by Buyer. All cost of packing and shipment for Buyer's special equipment shall be paid for by Buyer. Transportation Unless otherwise provided, Our Company shall use its judgment in determining carrier and routing. In either case, Our Company shall not be liable for any delays or excessive transportation charges resulting from its selection. Payment Terms The discount applies only to the invoiced value of the material (not to taxes or freight charges). Our Company reserves the right to require advance payment or satisfactory security for the goods if the financial condition of Buyer so warrants as determined by Our Company. If Buyer fails to make payment in accordance with terms of this agreement or any collateral agreement or fails to comply with any provisions hereof, Our Company may, at its option (and in addition to other remedies), cancel any unshipped portion of this order. Buyer is to remain liable for all unpaid accounts. Taxes and import/export licenses Prices do not include taxes. Taxes are paid by Buyer upon invoice from Our Company unless Buyer provides a valid exemption certificate acceptable to the taxing authority or unless Our Company is forbidden by law from the collection of said taxes from Buyer. Import or export licenses are to be secured by Buyer. Return of products Goods can be returned in 30 days. Size the wrong items and quality problem items can be exchanged. Customers returning goods are responsible for freight charges. Force majeure Our Company shall not be liable for failure to perform its obligations resulting directly or indirectly from or contributed to by acts of God; acts of Buyer, civil or military authority, including wage and price controls; fires; war; riot; delays in transportation; lack of or inability to obtain raw materials (including energy sources), components, labor, fuel or supplies; or other circumstances beyond Our Company's reasonable control, whether similar or dissimilar to the foregoing. If certain quantities are affected and other quantities are not, the quantities affected shall be eliminated without liability, but the agreement shall remain unaffected. Our Company may during any period of shortage due to any of said causes, allocate its supply of such raw materials among its various users thereof in any manner which Ailsa's Company deems fair and reasonable. In no event shall Our Company be liable for special or consequential damages for any delay for any cause. Law and Jurisdiction These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of UK and EU. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause above takes away or reduces your rights as a consumer to rely on those provisions. If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, Northern Ireland, or other European country as determined by your residency. If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of Scotland. Contact info:hello@ailsas.com